Food and Beverage MASTER TEMPLATE
Welcome to City Experiences Food and Beverage *INSERT* Training Course. In this course you will learn the essential information to become a successful *INSERT*. Several of the sections will include PowerPoints and additional resources that need to be opened, so please ensure you are clicking through these links. Please enjoy, and as always, let us know if there are any questions!
- Lectures 19
- Quizzes 14
- Skill level All levels
- Language English
- Students 4
- Certificate Yes
- Assessments Yes
Learning the Ropes - Crew Orientation
The objective of this lesson is to familiarize you with our people, organization and its policies and procedures so that you will feel comfortable navigating in your new role.
Buffet - Food Station
Buffets and Food Stations are an important part of our core menus. In this module, you will learn about buffet style meal service and your role in buffet operations.
Table - Position Numbers
You will gain an understanding of the table numbering methodology and be able to successfully assign a standard table number for changing floor plans and be able to assign a consistent seat number for each guest order.
Table Set Up
You will gain an understanding of how to prepare the Guest’s table for a variety of events.
Pre-Post Shift Duties
This lesson will provide additional resources for Pre and Post Shift Duties.
In this lesson, you will gain an understanding of what to say to guests and when to say it to guide the guest though the event.
In this lesson, we will walk through the steps of service for tableside guest service.
The objective of this lesson is to give you the skills and knowledge required to provide efficient and effective beverages service.
POS - Payment
You will gain the skills necessary to use the Point Of Sale (POS) system and make payment transactions.
This lesson's goal is to provide Guest experiences that delight guests so that they want to return and refer others to experience our Company.
This lesson will provide additional resources for our bartenders.
Sales & Upselling
The objective of this lesson is to give you the sales techniques required to effectively suggest and upsell onboard products.
Galley Expectations and Familiarization
Become familiar with the Back of House operation, understand your surroundings and the requirements of your new role.
This lesson will provide additional resources for our dishwashers.
Basic Food Safety
Food Safety is a top priority in hospitality. You will become familiar with what is required to provide safe food production and service.
Food Safety & Sanitation
In this lesson we will learn about food safety vs. sanitation, the contributing factors and your responsibilities in keeping your work area clean and sanitized.
Food Temperature Safety
In this lesson, we will learn how to accurately take the temperature of food during the cycle from receiving to serving.
Final Proficiency Exam