HCE Box Office Ticketing

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COURSE DESCRIPTION

This training includes lessons related to serving customers and processing orders in the Hornblower Cruises and Events Box Office locations.

CERTIFICATION

Upon successful completion of the 10 lessons in this course, the learner will receive an HCE Box Office Ticketing certificate of completion.

LEARNING OUTCOMES

Manage and execute functions at the HCE Box Office Ticketing location including –

  1. Placing orders
  2. Issuing tickets for reservations
  3. Re-sending an order confirmation
  4. Inviting family and friends to an existing reservation
  5. Combining orders
  6. Updating customer information
  7.  Transferring orders
  8. Adding items and enhancements
  9. Refunding orders
  10. Adding notes to orders

Course Features

  • Lectures 10
  • Quizzes 0
  • Duration 60 hours
  • Skill level Beginner
  • Language English
  • Students 32
  • Certificate No
  • Assessments Yes
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